Returns & Exchanges

At Bols, we prioritize the freshness and safety of our food products; therefore, we offer a 14-day return window for unopened items or a full refund if your order arrives damaged. Please note that due to health regulations, perishable goods cannot be returned once the seal is broken.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the item to initiate a return request within 14 days of delivery.

• 2.
  Receive Authorization

  Our quality control team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Pack Your Items

  Securely pack the unopened food products in their original packaging, ensuring the RMA number is clearly visible on the outside of the box.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.